FAQ

Frequently Asked Questions (FAQ)

Do you accept returns or exchanges?
All items are made to order, so we only accept returns or exchanges for damaged or defective items. Contact us within 7 days of delivery at info@insertheartbreakhere.com with a photo, and we’ll make it right.

How long will it take to receive my order?
Most orders are crafted and shipped within 2–5 business days.
Shipping times usually range from 7–14 days depending on where you are.
Some specialty items travel from international partners — and while they may take a little longer to reach you, they carry the same love and intention we put into everything we make.

Do you ship internationally?
Not at the moment, but stay tuned!

My item arrived damaged. What should I do?
Email us within 7 days of delivery with a photo of the issue, and we’ll help you out.

Can I cancel my order?
We begin processing orders quickly, so cancellations aren't guaranteed. Email us ASAP and we’ll do our best!